Privacy Policy

1. Overview

Welcome to GeoTwin (hereinafter the ‘Site’ or “We’, “Our’, “Us’). GeoTwin is a Paris & Singapore-based software development company, founded in 2018 by ‘Best in Class’ Researchers, Transportation and Information Systems experts. We understand that your online privacy is important to you. The site offers access to the GeoTwin’s Human-Centered Global Intelligence Platform which is an automated & fully scalable Simulation as a Service Environment. GeoTwin’s human-centered platform uses a scientific approach on a commercial scale, that can help a variety of organizations in many ways. It can be used for demand management, behavioral analysis and transport optimization. (hereinafter “The Services’). According to European Union and Singapore laws different conventions and GDPR requirements, the Site may ask you to provide the following information: your name, company name and email. If you decide to become our client, book a demo or contact us, we may require further information. The data provided to us will be used only in connection with our services.
This Privacy Policy will inform you of our policies in handling personal information about our users and members.
‘Personally, Identifiable Information’ refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, and credit card information. Personally, Identifiable Information does not include information that is collected anonymously (i.e., without identification of the individual user) or demographic information not connected to an identified individual.
This Privacy Policy applies to Our clients who use the Services and, where applicable, to non-clients (visitors) who view and interact with content and data on some of our website, apps or Services. By using our website, you agree to accept the provisions of this Privacy Policy. By applying for any of the Services, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy forms a part of and is incorporated into the terms of the relevant Agreement between you and the company governing the provision of the Services.
We will hold and transmit your personal information in a safe, confidential and secure environment in accordance with applicable laws and regulations. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register, subscribe for, or use the Services.

2. What personally identifiable information is collected

The information that the Site in general collects from its users is: the name/company name, address, phone number(s) and email. Further information will be needed when you:
book a demo
contact us
Information obtained from these sources will be used only in connection with the Site Services, and will not be transferred, sold or otherwise distributed without the user's permission, unless required by court order.
If we cannot verify the information that you provide we may ask you to send us additional information (such as your drivers' license, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions.

3.Notification of Changes

This policy may be revised over time as new features are added to the Services or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only 30 days after we post an amended Privacy Policy.
We will post the amended Privacy Policy on our websites and apps so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check this website at any time for the most current version of our Privacy Policy.
Our Services may include links to third party websites. Those sites are governed by their own privacy statements, and We are not responsible for their operations, including but not limited to their information practices. By submitting your information to or through these third-party websites you should review the privacy statement of these sites before providing them with personally identifiable information.

4. Our Use of ‘Cookies’, Web Beacons and Similar Technology

Cookies are used for a variety of reasons. We use cookies to obtain information about the preferences of our users and the services they select. We also use cookies for security purposes to protect our members. For example, if a member is logged on and the site is unused for more than 1 hours, we will automatically log the member off.
We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services, websites and apps. Cookies will allow you to revisit without losing many of your settings. You can set your web browser to warn you about attempts to place cookies on your computer, limit the type of cookies you allow or refuse cookies altogether; however, you may not be able to use some or all of the features of the Services if you refuse/disable cookies. We use the types of cookies as follows:
Authentication - If you’re signed in to Rapaport Services, cookies help us show you the right information and personalize your experience.
Security - We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our user License Agreement.
Preferences, features and services - Cookies can store your custom print settings, other custom settings and tell us which language you prefer.
Advertising - We may use cookies to show you relevant advertising both on and off the Rapaport sites. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on the advertiser’s site. Similarly, our partners may use a cookie to determine whether we’ve shown an ad and how it performed, or provide us with information about how you interact with ads. We may also work with a partner to show you an ad on or off Rapaport, such as after you’ve visited a partner’s site or application.
Performance, Analytics and Research - Cookies help us learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services.
How we collect your data
When you use this website, our products or services, we collect certain personal data about you. The type of personal data we collect is information:
you provide to us;
we collect from you;
we observe about you (from your interaction with our email campaigns and/ or website);
we obtain from other sources, including our group companies and other third parties;

6. HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 5 years after the date it is no longer needed by us for any of the purposes listed under How we use your personal information above.
The only exceptions to this are where:
-the law requires us to hold your personal information for a longer period, or delete it sooner;
-you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Erasing your personal information or restricting its processing below); or
-in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.

7. Your choices & obligations

Data Retention - We will store your data until such time when you request us to delete it. In some cases, you may need to close your Account with us in addition to requesting data deletion. All other data will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.
Rights to Access and Control Your Personal Data - Any requests relating to the following rights should be sent to contact@geotwin.io
Delete Data: You can ask us to erase or delete all or some of your personal data if it is no longer necessary to provide Services to you.
Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
Account Closure - We keep some of your data even after you close your account. If you choose to close your account, your personal data will generally stop being visible to others on our Services within 24 hours. We generally remove diamond information and profiles within 24 hours of account closure and this information will no longer be visible to clients of the Services. Information you have shared with others (e.g., through Inbox, emails, posts etc.) will remain visible after you closed your account or deleted the information from your own profile or mailbox, and we do not control data that other Members copied out of our Services.
Lawful Bases for Processing - We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the Services you have requested)) and legitimate interests. Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer (_________).

8. Information Security

GeoTwin is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with all the regulations to safeguard your nonpublic personal information.
The security of your subscription to any of the Services also relies on your protection of your password. You may not share your password with anyone. Rapaport will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the website.
Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to US immediately. If you do share your password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please contact us immediately on team@dpo.expert

9. Contacts Us

If you wish to contact us, please write us to the following address:
17 Rue, Campagne, Premiere 75014 Paris.
contact@geotwin.io